Returns & Exchanges

At Luvana, we want you to be completely in love with your purchase. If you are not satisfied, we offer a seamless return and exchange process within 30 days of delivery for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include the packing slip to ensure your return is processed accurately.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.